Training developed by A.O. Smith University, in collaboration with Ferguson Enterprises.
Facilities Training and Resources
Introduction & Welcome (5 Minutes)
Introductory Video (12 Minutes)
Life of the Water Heater (12 minutes)
Residential Resources Review
Trouble Shooting Review (30 Minutes):
Final Q&A (5-10 Minutes)
This is a great time to remind groups of the services FEI Provides.
Secondarily, the local AO Smith rep could mention the plumbing expertise they bring in addition to water heaters that are aligned with FFS.
Here you will find:
- PDF: The Residential Water Heater Training Manual
- Video: The Life of a Water Heater
- PDFs: Common troubleshooting issues
- Course: Basic Residential Water Heater Service Technician Certification
- Videos: Recent videos on Residential products
Product Selector Tool: https://www.hotwater.com/product-selector/
Cross Reference Tool: https://www.hotwater.com/resources/product-cross-reference/
Warranty Check: https://eportal.hotwater.com/Warranty/Verify#web-app