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Training developed by A.O. Smith University, in collaboration with Ferguson Enterprises.

Facilities Training and Resources

Suggested Training Format (Approximately 1-1.5 hours of training)



Introduction & Welcome (5 Minutes)
Introductory Video (12 Minutes)
Life of the Water Heater (12 minutes)
Residential Resources Review
Trouble Shooting Review (30 Minutes):
Final Q&A (5-10 Minutes)

Introduction & Welcome (5 minutes)

This is a great time to remind groups of the services FEI Provides.
Secondarily, the local AO Smith rep could mention the plumbing expertise they bring in addition to water heaters that are aligned with FFS.

Introductory Video (12 minutes)

Downloadable versions
To download: Right Click then choose Save link as… / Download linked file as… / Save target as…to save the file to your computer or device.

HD SD

Life of a Water Heater (12 minutes)

Downloadable versions
To download: Right Click then choose Save link as… / Download linked file as… / Save target as…to save the file to your computer or device.

HD SD

Residential Resources at university.hotwater.com/residential


Here you will find:

  • PDF: The Residential Water Heater Training Manual
  • Video: The Life of a Water Heater
  • PDFs: Common troubleshooting issues
  • Course: Basic Residential Water Heater Service Technician Certification
  • Videos: Recent videos on Residential products

Some Other Helpful Resources

Product Selector Tool: https://www.hotwater.com/product-selector/
Cross Reference Tool: https://www.hotwater.com/resources/product-cross-reference/
Warranty Check: https://eportal.hotwater.com/Warranty/Verify#web-app

Final Q&A (5-10 minutes)
Heather WalkerFerguson College