Virtual Campus Schedule


* To signup for a class simply click on the name of the class on the day/time you would like to attend, and click the “Click here to register” link

Virtual Campus Workshops


Residential Training
Units covered: Standard Electric, Energy Saver, Heat Pump, Standard Gas, Powervent
Topics: Application, Basic Installation Tips (RTFM) Top service Items

This course is focuses on installation and repair of residential water heaters. Residential Electric water heaters covered in the course include standard electric, Energy Saver, and Heat Pump. Standard atmospheric gas water heaters, as well as power vent and power-direct vent gas water heaters are also covered in this course.
Participants will learn how to properly install all water heaters covered in the course, with a focus on understanding how incorrectly installed water heaters affect water heater operation. Participants will also gain a complete understanding of how each water heater works following the sequence of operation. Troubleshooting with a focus on installation related issues and top service items will be covered for each equipment type.

Commercial Training
Units covered: Light and Medium Duty Electric, Multi-Flue, High Efficiency Condensing
Topics: Basic Installation Tips (RTFM) Top service Items

This course covers installation and troubleshooting of both electric and gas commercial water heaters. Electric water heaters covered in this course include light-duty, medium-duty, and heavy-duty models. Gas water heaters covered by this course include high efficiency power vent water heaters as well as standard atmospheric multi-flue water heaters.
Participants will learn how to properly install all water heaters covered in the course, with a focus on understanding how incorrectly installed water heaters affect water heater operation. Participants will also gain a complete understanding of how each water heater works following the sequence of operation. Troubleshooting with a focus on installation related issues and top service items will be covered for each equipment type.

Tankless Training
Units covered: Non-Condensing, Condensing, and Concentric Vent
Topics: Applications, Installation, and Troubleshooting

This course is designed for installers and service technicians and appeals to both those that are new to tankless water heating as well as those already experienced with tankless water heaters. A brief explanation of how tankless water heaters differ from standard water heaters Illustrates which types of applications are ideal for tankless, and which are better suited for other equipment types.
With a focus on the 540/AT-H3-DV model, participants in this course will gain a complete understanding of how tankless water heaters work as well learn the fundamental skills to install and service all tankless water heaters in our product line, including:

  • High Efficiency Condensing models (indoor and outdoor)
  • High Efficiency Condensing models with integrated recirculation pump (indoor and outdoor)
  • Ultra-low Nox Non-Condensing models (indoor and outdoor)
  • Concentric Vent Non-Condensing models (indoor and outdoor)
  • Multiple heaters installed in Easy Link configuration.
  • Multiple heaters installed with Multi-unit Controllers
  • Tankless Rack systems