Residential Product Training
These video training classes will help you quickly troubleshoot problems and fix residential water heaters with fewer call backs!
The main course offering is a seven-part video series that covers just about everything an installer or service technician needs to know to install or service residential water heaters. The videos are about 20-30 minutes each and cover standard electric and gas water heaters. When you complete the basic course, you can take the optional test and receive a certificate of completion. Because all water heaters use some form of electrical or electronic control system, these courses provide a good background in electrical measurements needed for water heater diagnostics. In addition to basic training on standard water heaters, you can also take classes on heat pump water heaters, power vent, condensing and other high efficiency types. There are also classes on maintenance and preventative services that can help extend the life of water heaters and help reduce future service problems. The video classes can be viewed on virtually any type of device—PC, tablet, smartphone, any time of day from any location—even from home.
The Life Of A Water Heater
Our Residential Certification prepares contractors to install, troubleshoot, and repair our common residential products.
Upon completion, contractors will be better able to:
- Understand basic tools and test instruments.
- Implement the best practices for installing residential water heaters for trouble-free service and long life.
- Quickly diagnose and repair the most common issues related to residential water heaters.
- Reduce customer callbacks and complaints with more accurate diagnostics.
Additional Helpful Resources
Tankless Multi-Unit Controller
Installation and troubleshooting
Heat Pump Installation and Benefits
Pump Model Tankless
Power Vent Power Direct Vent
Heat Pump Water Heater
Tankless Installation and Troubleshooting
Troubleshooting Standard Residential Gas “No Hot Water”
Basic Standard Electric
Simplicity Series Tankless LP Conversion
Vertex 76 & 100 KBTU Models
Heat Pump Water Heater Installation
Energy Saver Electric Water Heater “Features & Benefits”
Water Heater Maintenance
Power Vents “Old Vs. New”
Water Heating Options for NAECA III Heat Pump and Tankless
Condensing Tankless Teardown
NAECA III Residential Gas
Standard Electric Installation
Not Hot Water Electric