Online Certifications


Residential Certification


Our Residential Certification prepares contractors to install, troubleshoot, and repair our common residential products.

Upon completion, contractors will be better able to:

  • Understand basic tools and test instruments.
  • Implement the best practices for installing residential water heaters for trouble-free service and long life.
  • Quickly diagnose and repair the most common issues related to residential water heaters.
  • Reduce customer callbacks and complaints with more accurate diagnostics.
Residential Certification  –  Covers Residential Electric, Residential Gas, and Residential Tankless

Heat Pump Certification


Heat pump water heaters are the most efficient type of electric water heater and are required under NAECA III for some applications. Heat pump water heaters are easy to install, but do require management of the condensation produced. Heat pump water heaters have built-in diagnostics to make troubleshooting easier. Most problems can be diagnosed with the built-in diagnostics and a multi-meter.

Some electric utilities require that installers be certified by the manufacturer in order to qualify for utility rebates. This certification test meets current utility requirements.

Heat Pump Certification

Online Tankless Workshop


Can’t make it to our training facility for our hands-on training? This online workshop covers the same material as our industry-leading tankless class, and includes product selection and application, installation, troubleshooting, and a full product teardown. Online Tankless Workshop