Training developed by A.O. Smith University, in collaboration with Ferguson Enterprises.
College of Ferguson
Suggested Training Format
Introductory Video (12 Minutes)
Life of the Water Heater (12 minutes)
Residential Resources Review
Trouble Shooting Review (30 Minutes):
Final Q&A (5-10 Minutes)
Introduction & Welcome (5 minutes)
Life of a Water Heater (12 minutes)
Residential Resources Review
Here you will find:
- PDF: The Residential Water Heater Training Manual
- Video: The Life of a Water Heater
- PDFs: Common troubleshooting issues
- Course: Basic Residential Water Heater Service Technician Certification
- Videos: Recent videos on Residential products
Product Selector Tool: https://www.hotwater.com/product-selector/
Cross Reference Tool: https://www.hotwater.com/resources/product-cross-reference/
Warranty Check: https://eportal.hotwater.com/Warranty/Verify#web-app
Troubleshooting Review (30 minutes)
Final Q&A (5-10 minutes)
Final Q&A (5-10 minutes)