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Training developed by A.O. Smith University, in collaboration with Ferguson Enterprises.

College of Ferguson




Suggested Training Format (Approximately 1-1.5 hours of training)Introduction & Welcome (5 Minutes)
Introductory Video (12 Minutes)
Life of the Water Heater (12 minutes)
Residential Resources Review
Trouble Shooting Review (30 Minutes):
Final Q&A (5-10 Minutes)