Training developed by A.O. Smith University, in collaboration with Ferguson Enterprises.

College of Ferguson

Suggested Training Format

Suggested Training Format (Approximately 1-1.5 hours of training)Introduction & Welcome (5 Minutes)
Introductory Video (12 Minutes)
Life of the Water Heater (12 minutes)
Residential Resources Review
Trouble Shooting Review (30 Minutes):
Final Q&A (5-10 Minutes)

Introduction & Welcome (5 minutes)

Introductory Video (12 minutes)

Downloadable versions To download: Right Click then choose Save link as… / Download linked file as… / Save target as…to save the file to your computer or device.
HD SD

Life of a Water Heater (12 minutes)

Downloadable versions To download: Right Click then choose Save link as… / Download linked file as… / Save target as…to save the file to your computer or device.
HD SD

Residential Resources Review

Residential Resources

Here you will find:

PDF: The Residential Water Heater Training Manual
Video: The Life of a Water Heater
PDFs: Common troubleshooting issues
Course: Basic Residential Water Heater Service Technician Certification
Videos: Recent videos on Residential products

Some Other Helpful Resources

Product Selector Tool: https://www.hotwater.com/product-selector/
Cross Reference Tool: https://www.hotwater.com/resources/product-cross-reference/
Warranty Check: https://eportal.hotwater.com/Warranty/Verify#web-app

Troubleshooting Review (30 minutes)

Final Q&A (5-10 minutes)