A. O. Smith Factory Certified Contractor Program

A. O. Smith’s Factory Certification program recognizes you, our nationwide highly-trained network of contractors. Providing additional training, rewards and sales leads because of our partnership and loyalty to each other. By becoming an A. O. Smith Factory Certified Contractor, we’ll be able to acknowledge the superior work you do and help showcase that expertise to potential customers. Leading to increased sales leads to increase your business’s success.

Course Information and Materials

Our Residential Certification prepares contractors to install, troubleshoot, and repair our common residential products.

Upon completion, contractors will be better able to:

  • Understand basic tools and test instruments.
  • Implement the best practices for installing residential water heaters for trouble-free service and long life.
  • Quickly diagnose and repair the most common issues related to residential water heaters.
  • Reduce customer callbacks and complaints with more accurate diagnostics.
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Get Certified Today

This comprehensive video course includes 16 video modules that we recommend watching in order. At the end of this course, there is an online certification test. Upon passing with a 70% on the test, you will be able to download your Certificate in PDF form.

General Info

Overview: What Variables Affect A Water Heater's Life (12 minutes)

Tools of the Trade (20 minutes)

Water Conditions (10 minutes)

Thermal Expansion (9 minutes)

Proper Venting (1 hour)

Installation Tips (14 minutes)

Annual Water Heater Maintenance Checklist (2 minutes)

Standard Products

Standard Electric Water Heaters (22 minutes)

Energy Saver Water Heaters (13 minutes)

Electric Heat Pump Water Heaters (12 minutes)

Standard Gas Water Heaters (30 minutes)

Atmospheric Direct Vent Water Heaters (21 minutes)

High Efficiency Products

Power Vent Water Heaters (37 minutes)

Power Direct Vent Water Heaters (28 minutes)

High Efficiency Condensing Water Heaters (26 minutes)

Condensing and Non-Condensing Tankless Water Heaters (1 hour 16 minutes)

Premium Condensing Tankless

X3 Technology
How it Works
Features and Benefits
Application and Installation
Installing the Cartridge

Heat Pump

How it Works
Features and Benefits
Application and installation
Refrigeration Cycle
Converting Gas to Electric
Condensate Pump Installation
Shut-off Valve Install

16. Certification Test