National A. O. Smith Sales Rep

This is the Rep Page where you can come to get good stuff!


Monthly LIVE Shows

  • Most Recent Rep Live Show
  • Contractor Live Show
  • Contractor Live Show


  • General Knowledge

  • A. O. Smith History
  • A Water Heater’s Life
  • Water Heater Maintenance



Virtual Campus:

Click Here to View Next Month’s Class Schedule

Times listed are in Central time. The calendar invitation will adjust for your local time.
* To signup for a class simply click on the name of the class on the day/time you would like to attend, and click the “Click here to register” link

How To:

  • File a Claim – Distributors
  • File a Claim – Contracted Service Provider
  • Verifying a Warranty
  • Entering a Parts Claim
  • Entering a Service Claim
  • Researching a Service Claim
  • Sizing Tool
  • Onboard a CSP
  • Marketing Programs



Common Documents:

Contracted Service Claim Form

Service Warranty Guide

Contracted Service Provider Referal Form

Self-Service Contracted Service Provider Referal Form

How It Works – Residential

  • How It Works – Standard Electric
  • How It Works – Energy Saver
  • How It Works – Heat Pump
  • How It Works – Standard Gas
  • How It Works – Power Vent Gas
  • How It Works – Power Direct Vent
  • Features & Benefits – Vertex 76
  • Features & Benefits – Vertex 100

How It Works – Commercial

  • Features & Benefits – Standard Electric
  • How It Works – Light Duty
  • How It Works – Heavy Duty
  • How It Works – Heat Pump
  • How It Works – Multi Flue
  • How It Works – Polaris
  • Features & Benefits – Modulating High Efficiency
  • Features & Benefits – Modulating Large Volume

How It Works – Commercial Tankless

  • Non-condensing Tankless
  • Pump Model Tankless
  • Tanlkess Installation