National A. O. Smith Sales Rep

Welcome to the A. O. Smith Sales Rep Resources page.

Monthly Rep LIVE Shows

Recent Rep Live Show
NEW 120V Plug-In Heat Pump
  • Recent Rep Live Show
    NEW HOTWATER.COM
  • Recent Rep Live Show
    Field Service Engineering
  • Recent Rep Live Show
    Residential Technical Support
  • Recent Rep Live Show
    Payment Resolution
  • Past Rep Live Show
    Order Entry
  • Past Rep Live Show
    Training Resources

Monthly Contractor LIVE Shows

  • Most Recent Contractor Live Show
  • Last Month’s Contractor Live Show

General Knowledge

  • A. O. Smith History
  • A Water Heater’s Life
  • Water Heater Maintenance


Virtual Campus:

Click Here to View Next Month’s Class Schedule

Times listed are in Central time. The calendar invitation will adjust for your local time.
* To signup for a class simply click on the name of the class on the day/time you would like to attend, and click the “Click here to register” link

How To:

  • Warranty Claim Rep Show
  • File a Claim – Distributors
  • File a Claim – Contracted Service Provider
  • Verifying a Warranty
  • Entering a Parts Claim
  • Entering a Service Claim
  • Researching a Service Claim
  • Sizing Tool
  • Onboard a CSP
  • Marketing Programs


Common Documents:

How It Works – Residential

  • How It Works – Standard Electric
  • How It Works – Energy Saver
  • How It Works – Heat Pump
  • How It Works – Standard Gas
  • How It Works – Power Vent Gas
  • How It Works – Power Direct Vent
  • Features & Benefits – Vertex 76
  • Features & Benefits – Vertex 100

How It Works – Commercial

  • Features & Benefits – Standard Electric
  • How It Works – Light Duty
  • How It Works – Heavy Duty
  • How It Works – Heat Pump
  • How It Works – Multi Flue
  • How It Works – Polaris
  • Features & Benefits – Modulating High Efficiency
  • Features & Benefits – Modulating Large Volume

How It Works – Commercial Tankless

  • Non-condensing Tankless
  • Pump Model Tankless
  • Tanlkess Installation