National A. O. Smith Sales Rep
Welcome to the A. O. Smith Sales Rep Resources page.Monthly Rep LIVE Shows
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Recent Rep Live ShowNEW HOTWATER.COM -
Recent Rep Live ShowField Service Engineering
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Recent Rep Live ShowResidential Technical Support -
Recent Rep Live ShowPayment Resolution
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Past Rep Live ShowOrder Entry -
Past Rep Live ShowTraining Resources
Monthly Contractor LIVE Shows
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Most Recent Contractor Live Show -
Last Month’s Contractor Live Show
General Knowledge
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A. O. Smith History -
A Water Heater’s Life -
Water Heater Maintenance
Virtual Campus:
Click Here to View Next Month’s Class Schedule
Times listed are in Central time. The calendar invitation will adjust for your local time.
* To signup for a class simply click on the name of the class on the day/time you would like to attend, and click the “Click here to register” link
How To:
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Warranty Claim Rep Show -
File a Claim – Distributors -
File a Claim – Contracted Service Provider
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Verifying a Warranty -
Entering a Parts Claim -
Entering a Service Claim
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Researching a Service Claim -
Sizing Tool -
Onboard a CSP
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Marketing Programs
Common Documents:
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Contracted Service Claim Form
Service Warranty Guide
Contracted Service Provider Referal Form
Self-Service Contracted Service Provider Referal Form -
Contracted Credit/Debit Request Form
Water Heaters RGA Form
Contracted Service Provider Referal Form
How It Works – Residential
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How It Works – Standard Electric -
How It Works – Energy Saver -
How It Works – Heat Pump -
How It Works – Standard Gas
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How It Works – Power Vent Gas -
How It Works – Power Direct Vent -
Features & Benefits – Vertex 76 -
Features & Benefits – Vertex 100
How It Works – Commercial
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Features & Benefits – Standard Electric -
How It Works – Light Duty -
How It Works – Heavy Duty -
How It Works – Heat Pump
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How It Works – Multi Flue -
How It Works – Polaris -
Features & Benefits – Modulating High Efficiency -
Features & Benefits – Modulating Large Volume
How It Works – Commercial Tankless
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Non-condensing Tankless -
Pump Model Tankless -
Tanlkess Installation