Residential Product Training
The main course offering is a seven-part video series that covers just about everything an installer or service technician needs to know to install or service residential water heaters. The videos are about 20-30 minutes each and cover standard electric and gas water heaters. When you complete the basic course, you can take the optional test and receive a certificate of completion.
Because all water heaters use some form of electrical or electronic control system, these courses provide a good background in electrical measurements needed for water heater diagnostics.
In addition to basic training on standard water heaters, you can also take classes on heat pump water heaters, power vent, condensing and other high efficiency types.
There are also classes on maintenance and preventative services that can help extend the life of water heaters and help reduce future service problems.
The video classes can be viewed on virtually any type of device—PC, tablet, smartphone, any time of day from any location—even from home.
The Life of a Water Heater
Additional Helpful Resources
PDF – Standard Electric – No Hot Water
PDF – Standard Electric – Not Enough Hot Water
PDF – Electronic Residential Gas Valve Troubleshooting
Basic Residential Water Heater
Service Technician Certification
Residential Water Heater Service Technician Certification is designed to prepare service technicians to work on residential electric and gas water heaters.
Upon completion, service technicians will be able to:
- Identify the most common electronic test readings taken to troubleshooot water heaters as well as the different varieties of multimeters used to obtain the measurements.
- Understand how installers are trained and the best practices for installing residential electric and gas water heaters.
- Quickly diagnose and repair the most common issues related to residential water heaters.
- Reduce customer callbacks and complaints.